Has anyone had a good experience with MyPublisher.com?
// September 12th, 2006
Back in December 2004, I wrote about my experience creating a coffee table photo book with MyPublisher.com and Shutterfly.com. I preferred Shutterfly because MyPublisher simply didn’t work:
At first it said it couldn’t connect to the server. I clicked retry several times with no change so I stopped and restarted the application. When the application restarted it asked if I wanted to continue uploading. I’d click yes and watch as nothing happened. So, I attempted to contact their technical support.
Here’s something I should have checked beforehand. There is no way to contact anyone in MyPublisher customer service by phone. There are no phone numbers on their site. All contact with support is via email. Shutterfly tries to do all of their support by email too but they at least publish a toll number if you prefer. So, I explained my problem in an email and waited.
Over 18 months later, the comments are still coming in about problems with MyPublisher’s ordering and book creation system and poor customer service. Has anyone had a good experience with MyPublisher? I still like Shutterfly’s service. Any other recommendations for creating photo books?
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A co-worker used mypublisher.com to create a book for our retiring President and CEO. I don’t know how easy it was for her, but the outcome was absolutely fabulous.
I have Made 26 books with My Publisher. Early on I had terrible trouble with mis-printed pages but each time they made a new one for free. On one book I got so frustrated and a supervisor did call me and it got worked out. I have also used 3 other company’s but my publisher seems to have the best paper and quality of print so I keep going back to them. You really need to process your photo’s in photo shop or some such program and have them good quality or it will show up in the large full bleed pages of the large book
My Publisher is painfully slow!! It’s a very frustrating system. I got locked out and rec’d an “unresponsive” message. UGhhhhh
I’ve used My Publisher and Snapfish. While Snapfish is cheaper it is harder for me to work with and the quality is nowhere near as good a My Publisher. I am still using My Publisher.
mypublisher has a phone number listed on their site now. its seems that they have phone support during day time hours. i called the number and a person answered right away…
I’ve made half a dozen photo books with My Publisher and had no issues.